1. Information We Collect

We collect information you provide directly to us when you create an account, submit an order, or communicate with us. This includes your name, phone number (WhatsApp), email address, physical location, and shipment details.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our logistics services. Specifically, we use it to track your cargo, send you secure OTP verifications, provide shipment status updates, and manage your account balances and debts.

3. Data Security

FHB Cargo takes reasonable measures to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Passwords are securely hashed, and temporary verification codes are automatically expired.

4. Sharing of Information

We do not share your personal information with third parties except as necessary to provide our logistics services (e.g., sharing destination info with receiving offices in different countries) or to comply with applicable laws.

5. App Store & Platform Compliance

This system complies with standard data collection regulations required by Apple App Store and Google Play Store guidelines. Users may request full account deletion and data removal at any time by contacting the administration.

6. Contact Us

If you have any questions about this Privacy Policy, please contact our development and support team at Karez Soft or through your local FHB Cargo branch.